Adobe Commerce Help & Support

Crimson Agility’s Managed Support Services has a dedicated team of Magento support professionals ready to ensure your Adobe Commerce or Magento site remains competitive and profitable. Crimson Agility provides support services to help you in sustaining and growing your business.

Need help with Adobe Commerce or Magento Open Source?

Are you searching for a trusted, responsive partner who can deliver superior results? As your business grows, the impact of unexpected downtime, security issues, or a stale site can result in huge losses of revenue, customers, and credibility. Our clients at Crimson Agility depend on us to ensure that their site is stable, performing at a high level, and secure.

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Managed Services Capabilities

Crimson Agility’s Managed Services Plans provide you with a dedicated team of certified professionals offering sustaining support, ongoing innovation, and high-quality results.

Our clients value Crimson Agility’s Managed Services Plans for our responsiveness, high-quality work, and consulting expertise.

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“If I have to describe Crimson Agility in one word, it is – partnership. Crimson Agility is a partner who knows our business, cares about our business, and provides thought leadership.”

Our methodology employs speciﬁc steps, processes, and deliverables that are proven to lead to success and satisfaction. Like you, we value communication, control, and high-quality results.

Responsive
Emergency Service/Outage Recovery
On-Demand Support
Dedicated Success Manager
Telephone Support
Portal for Tracking Activity
Security Monitoring & Alerts
Code Management
Performance Monitoring
24/7 Uptime Monitoring
Best Practices
Quality Assurance

Support Services

Crimson Agility will provide fast responsive support when there is a problem or an issue. We’ll quickly characterize and prioritize the problem and get it assigned and addressed quickly.

Emergency or Outage Recovery
Upgrades
Security Updates/Patches
Remediation of Malicious Code
Health & Security Assessments
Troubleshooting & Fixing Bugs
Extension Upgrades
Operations Support
Experts in DNS, CDN, SMTP, SSL, and other related protocols

Crimson Agility’s approach to troubleshooting ensures you are informed and aware of the effort involved and progress.

Development

Our development team is committed to development best practices and ensuring your site is stable, high-performing, and positioned for success.

Adding custom Apps, Modules, & Features
Full Code Audit & Analysis (Best Practices)
Theme & Layout Enhancements
Implement Responsive Mobile-Friendly Theme
PWA or Headless Themes (High-Performance)
Data Import/Export & Conversions
Installing & Configuring Extensions
Creating Custom Reports & Views
Integration with other Systems
Graphic Design Services
…and whatever you can think of

Crimson Agility will set up a code repository to manage the code, and provide version control; a history of code changes.

Consulting

Crimson Agility is committed to educating our clients, helping them understand the platform’s capabilities and limitations, and ultimately making good decisions. Our purpose is to ensure your success.

Performance Tuning
Security Audit
Scaling & Architecture Review
Implementing Best Practices
Interpretation of Reporting and Google Analytics
Back-End Process Analysis & Improvement
SEO Best Practices
GDPR & California Consumer Privacy Act Audits
ADA Site Compliance Audit & Remediation
Amazon & Google Sales Channels
Adobe Commerce Training

Digital Marketing

Crimson Agility, with over 60 years collective experience in digital marketing, Crimson Agility provides everything from strategy and planning to full-service for the following digital marketing services:
provides digital marketing services with company growth, customer acquisition, and customer retention as the primary objectives and a set of skills and processes to ensure success.

SEO Strategy & Optimization (Google, Onsite, Offsite, Blog)
Content Management & Optimization
Google Analytics 4 (GA4) / Google Tag Manager
Graphic Design Services
SEM – Paid Advertising/PPC
Paid & Earned Social Strategy
Marketplace – Amazon, eBay, Walmart, Google Shopping
E-Mail Marketing – Strategy & Campaign Management
Marketing Automation

Let’s start today; schedule a review of your marketing activities with our Digital Marketing team – we can help with strategy and planning or provide full-service marketing services.

Crimson Agility is very proud of the many clients that have valued us as a trusted-partner for many years.

Since 2012, Zip Corvette has been a valued Managed Services client of Crimson Agility. Zip is a leader in automotive aftermarket parts and accessories.

Crimson Agility built the Thyssen Krupp Elevators site in 2012 and has supported their US-based team as they have continued to evolve and innovate.

Performance Health, a leading supplier of health and medical supplies, and Crimson Agility were finalists for “Best B2B Buyer Experience” in 2019 and working together since 2016.

Crimson Agility has worked closely with TheraBand as a Managed Services client since 2013, assisting with multiple innovative sites and an iOS and Android app.

Ready to take your e-commerce business to the next level with Adobe Commerce or Magento?

Crimson Agility is here to help. Contact us today for a free consultation and to learn more about how we can assist with your e-commerce needs.

Get Started Today