Customer Success/Project Manager
Crimson Agility is a full-service e-commerce services firm with an in-depth understanding of leading e-commerce platforms and a broad set of design, development, integration, and digital marketing skills. As a company, we promote a culture that values success, fairness, excellence, and professional growth.
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Customer Success/Project Manager
Posted: August 25, 2023
Crimson Agility is looking for a Customer Success/Project Manager with a strong background in the E-commerce industry, specifically with platforms like Magento. The successful candidate will be someone who can nurture customer relationships, understand their needs, and ensure their success with our products and services. In this position, you will be expected to work closely with customers to understand their goals, provide tailored support, and foster long-term satisfaction and growth.
This position is available to remote candidates located within the United States.
WE’LL NEED YOU TO
- Understand and analyze customer needs and goals
- Effectively manage, track, and control many client tasks and requests
- Provide leadership to both clients and the development team
- Develop and implement tailored success plans
- Collaborate with sales and product teams to ensure a seamless customer experience
- Monitor customer satisfaction and identify opportunities for growth and improvement
APPLY IF YOU
- Want to play a key role in ensuring customer satisfaction and success across a wide variety of e-commerce projects
- Are looking to work with a talented team of professionals who value collaboration and growth
- Seek opportunities for training, skills development, and career growth in the exciting and fast-paced e-commerce industry
YOU MUST HAVE
- 3+ years of experience in customer success, project management, or a related field
- Experience with e-commerce platforms, such as Magento, Shopify, etc
- Strong communication and relationship-building skills
- Ability to work collaboratively with cross-functional teams and adapt to customer needs
IT’D BE A PLUS IF YOU HAD
- A bachelor’s degree in Business or equivalent
- Any additional certifications or training in customer success or e-commerce platforms
- Experience in managing large or complex customer accounts
CRIMSON AGILITY OFFERS
- Competitive Salaries (commensurate with experience, education, certifications, etc.)
- Quarterly Team Bonuses
- Quarterly Individual Bonuses
- Training & Certifications
- Opportunity to learn from some of the best E-Commerce Professionals in the industry
- 18 Days of PTO + 5 Sick Days + 10 Paid Holidays
- Health/Dental/Vision Insurance (For US-based talent)
- 401K with Employer Match (For US-based talent)
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